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Introduction
Welcome to Raajlaxmi Jewels. These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing, browsing, or purchasing from our website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website.
General Information
Raajlaxmi Jewels is an online jewelry retailer offering gold, silver, diamond, gemstone, and fashion jewelry products. The terms “we,” “our,” and “us” refer to Raajlaxmi Jewels, while “you,” “your,” and “customer” refer to any user or purchaser accessing our website.We reserve the right to modify, update, or replace these Terms and Conditions at any time without prior notice. Continued use of the website following any changes constitutes acceptance of those modifications.
Product Information
We strive to ensure that all product descriptions, specifications, images, prices, and availability information displayed on our website are accurate and up to date. However, slight variations may occur due to photography, screen settings, lighting conditions, craftsmanship, or natural characteristics of gemstones and precious metals.All jewelry weights, dimensions, and gemstone details are approximate and may vary slightly from the displayed specifications.
Pricing and Payments
All prices displayed on the website are listed in Indian Rupees (INR) unless otherwise specified. Prices are subject to change without prior notice.We accept payments through authorized payment gateways, including credit cards, debit cards, UPI, net banking, wallets, and other approved payment methods. By placing an order, you confirm that the payment information provided is accurate and that you are authorized to use the chosen payment method.In the event of pricing errors, technical issues, or incorrect product listings, Raajlaxmi Jewels reserves the right to cancel orders and issue appropriate refunds.
Order Acceptance and Cancellation
Upon placing an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of the order. We reserve the right to accept or reject any order for reasons including but not limited to product unavailability, payment verification issues, suspected fraudulent activity, or pricing inaccuracies.Customers may request order cancellation before the product is shipped. Once an order has been dispatched, cancellation requests may not be accepted.
Shipping and Delivery
We aim to process and ship orders within the estimated timeframe mentioned on the website. Delivery timelines may vary depending on location, courier services, public holidays, weather conditions, or unforeseen circumstances.Customers are responsible for providing accurate shipping information. Raajlaxmi Jewels shall not be liable for delays or losses resulting from incorrect addresses or recipient details provided by the customer.Risk and ownership of products transfer to the customer upon successful delivery.
Returns and Exchanges
Customers may request returns or exchanges in accordance with our Return and Exchange Policy. Returned products must be unused, unworn, and accompanied by original packaging, certificates, invoices, and accessories.Products customized, personalized, engraved, altered, or specially ordered may not be eligible for return or exchange unless defective or damaged upon delivery.Refunds, if approved, will be processed through the original payment method within the applicable processing period.
Product Warranty
Where applicable, products may be accompanied by authenticity certificates or warranty documentation. Warranty coverage is limited to manufacturing defects and does not cover damage caused by misuse, accidents, improper handling, unauthorized repairs, normal wear and tear, or negligence.Customers should inspect products upon receipt and report any concerns within the specified period.
Intellectual Property
All content available on the website, including logos, trademarks, designs, product images, graphics, text, videos, and software, is the property of Raajlaxmi Jewels and is protected under applicable intellectual property laws.No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission from Raajlaxmi Jewels.
User Conduct
Users agree to use the website lawfully and responsibly. Any misuse of the website, including providing false information, attempting unauthorized access, engaging in fraudulent transactions, or interfering with the website’s functionality, is strictly prohibited. Raajlaxmi Jewels reserves the right to suspend access, cancel orders, or take appropriate legal action against users who violate these Terms and Conditions.
Limitation of Liability
To the maximum extent permitted by law, Raajlaxmi Jewels shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website, products, or services.Our total liability shall not exceed the amount paid by the customer for the specific product giving rise to the claim.
Privacy
Your use of our website is also governed by our Privacy Policy. By using our services, you consent to the collection, storage, and processing of information as described in our Privacy Policy.
Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts having jurisdiction over the registered business location of Raajlaxmi Jewels.
Contact Information
If you have any questions about this Privacy Policy, please contact us:
Phone: +91 97515 47098
Email: admin@raajlaxmijewels.com