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Introduction
At Raajlaxmi Jewels, customer satisfaction is our highest priority. We take pride in offering premium-quality antique and heritage-inspired jewellery crafted with exceptional attention to detail. We understand that every purchase is valuable, and we strive to provide a transparent and customer-friendly refund process. This Refund Policy outlines the conditions, procedures, and timelines applicable to refund requests.
No Refund Policy
All purchases made through Raajlaxmi Jewels are considered final. We do not offer refunds for products once an order has been successfully placed and confirmed.As our jewellery collections often include exclusive, handcrafted, antique, and limited-availability pieces, we maintain a strict no-refund policy to preserve product authenticity and quality standards.
Order Review Before Purchase
Customers are advised to carefully review all product details, pricing, measurements, material specifications, and shipping information before placing an order. If additional information is required, our customer support team will be happy to assist prior to purchase.
Product Representation
We make every effort to accurately display product images, descriptions, and details on our website. However, slight variations in colour, texture, finish, or appearance may occur due to photography, screen settings, lighting conditions, or the handcrafted nature of certain jewellery pieces. Such variations shall not be considered grounds for a refund.
Order Cancellations
Orders may only be cancelled before they enter the processing or dispatch stage. Once an order has been confirmed and processing has begun, cancellation requests may not be accepted.Customized, personalized, or made-to-order jewellery cannot be cancelled once production has commenced.
Damaged or Incorrect Products
In the unlikely event that a customer receives a damaged, defective, or incorrect product, the issue must be reported to our customer support team within 48 hours of delivery. Customers may be required to provide photographs or supporting evidence for verification purposes.
Non-Refundable Products
At Raajlaxmi Jewels, all purchases are considered final and are generally not eligible for refunds. Due to the exclusive, handcrafted, antique, and heritage-inspired nature of our jewellery collections, we are unable to offer refunds once an order has been confirmed and delivered. This policy applies to antique jewellery, customized or personalized items, made-to-order pieces, promotional or sale products, gift purchases, and any item that has been used, altered, or damaged after delivery. Customers are encouraged to carefully review product details, specifications, and images before placing an order to ensure complete satisfaction with their purchase.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through our official website
Phone no :+91 97515 47098
Email:Â admin@raajlaxmijewels.com
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