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Continue ShoppingCancellation Policy
Introduction
At Raajlaxmi Jewels, we strive to provide a seamless and satisfying shopping experience for all our customers. We understand that there may be situations where you need to cancel an order. This Cancellation Policy outlines the terms and conditions under which cancellations are accepted and processed on our eCommerce platform.
Order Cancellation by Customer
Customers may request cancellation of their order within a limited time frame after placing it. Orders can be cancelled only if they have not yet been processed, packed, or shipped from our facility. To initiate a cancellation request, customers must contact our customer support team through the official communication channels provided on our website, along with their order details.Once an order has entered the processing stage or has been dispatched, cancellation requests will no longer be accepted. In such cases, customers may refer to our Return and Refund Policy after receiving the product.
Customized and Made-to-Order Jewelry
Please note that orders placed for customized, personalized, or made-to-order jewelry cannot be cancelled once the production process has begun. These items are specially crafted based on individual customer preferences, including design, size, engraving, or specifications, and therefore are not eligible for cancellation or modification after confirmation. encourage customers to carefully review all customization details before placing such orders to avoid any inconvenience.
Cancellation by Raajlaxmi Jewels
Raajlaxmi Jewels reserves the right to cancel any order under certain circumstances. These may include, but are not limited to:Unavailability of the product or raw materialsErrors in product pricing or descriptionPayment issues or failed transactionsSuspected fraudulent or unauthorized transactionsIncomplete or incorrect shipping information
Refund Process for Cancelled Orders
If a cancellation request is approved, the refund process will be initiated within 5–7 business days. The refunded amount will be credited back to the original mode of payment used during the purchase. Depending on the payment provider or bank, it may take additional time for the refund to reflect in the customer’s account.
For orders paid via Cash on Delivery (COD), if applicable, refunds will be processed through bank transfer or other suitable methods as communicated by our support team.
Partial Cancellation
Currently, Raajlaxmi Jewels does not support partial cancellation of orders. If you wish to cancel an order containing multiple items, the entire order must be cancelled before processing begins. Customers can place a new order for selected items if needed.
Cancellation Charges
In most cases, Raajlaxmi Jewels does not impose cancellation charges if the order is cancelled within the permitted timeframe. However, for certain promotional offers, bulk orders, or special collections, cancellation charges may apply. Any such charges will be clearly communicated at the time of purchase or during the cancellation process
Important Notes
- Cancellation requests must be made as soon as possible after placing the order.
- Once an order is shipped, it cannot be cancelled under any circumstances.
- Refund timelines may vary depending on banking and payment gateway processes.
- Customers are responsible for providing accurate order details when requesting cancellation.
Contact Us
For any queries or assistance regarding order cancellation, customers can reach out to our customer support team through the contact details available on our website. Our team is committed to assisting you promptly and ensuring a smooth resolution.
By placing an order on Raajlaxmi Jewels, you agree to abide by the terms outlined in this Cancellation Policy.
Phone no :+91 97515 47098
Email: admin@raajlaxmijewels.com